|
|
|
|
| LEADER |
00703cam a2200217 7i4500 |
| 001 |
0000013205 |
| 005 |
20151104090000.0 |
| 005 |
##20151104113900.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780071745062
|
| 039 |
# |
9 |
|y 201511041139
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812014
|b BAC
|
| 100 |
1 |
# |
|a Bacal, Robert
|
| 245 |
1 |
0 |
|a Perfect phrases for customer service :
|b hundreds of ready-to-use phrases for handling any customer service situation /
|c Robert Bacal.
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2011.
|
| 300 |
# |
# |
|a xiv, 239p;
|c 21cm.
|
| 490 |
0 |
# |
|a Perfect phrases
|
| 650 |
# |
0 |
|a Customer services --
|x Terminology
|
| 650 |
# |
0 |
|a Customer services
|
| 999 |
|
|
|a 1109067060
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|