APA (7th ed.) Citation

Inghilleri, L., & Solomon, M. (2010). Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. AMACOM.

Chicago Style (17th ed.) Citation

Inghilleri, Leonardo, and Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. New York: AMACOM, 2010.

MLA (8th ed.) Citation

Inghilleri, Leonardo, and Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. AMACOM, 2010.