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00753cam a2200229 7i4500 |
| 001 |
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| 005 |
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# |
# |
|a 9780814415382
|
| 039 |
# |
9 |
|y 201511041141
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b ING
|
| 100 |
1 |
# |
|a Inghilleri, Leonardo
|
| 245 |
0 |
0 |
|a Exceptional Service, Exceptional Profit :
|b The Secrets of Building a Five-Star Customer Service Organization /
|c Leonardo Inghilleri and Micah Solomon.
|
| 260 |
# |
# |
|a New York:
|b AMACOM,
|c 2010.
|
| 300 |
# |
# |
|a xvii, 170p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer service
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 700 |
0 |
# |
|a Solomon, Micah
|
| 999 |
|
|
|a 1111067608
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|