Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /

Bibliographic Details
Main Author:	Inghilleri, Leonardo
Other Authors:	Solomon, Micah
Format:	Book
Published:	New York: AMACOM, 2010.
Subjects:	Customer service Customer loyalty Consumer satisfaction

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