APA (7th ed.) Citation

Ott, A. C. (2010). The 24-hour customer: New rules for winning in a time-starved, always-connected economy. Harper collins Publisher.

Chicago Style (17th ed.) Citation

Ott, Adrian C. The 24-hour Customer: New Rules for Winning in a Time-starved, Always-connected Economy. New York: Harper collins Publisher, 2010.

MLA (8th ed.) Citation

Ott, Adrian C. The 24-hour Customer: New Rules for Winning in a Time-starved, Always-connected Economy. Harper collins Publisher, 2010.