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| LEADER |
00674cam a2200205 7i4500 |
| 001 |
0000014366 |
| 005 |
20151104090000.0 |
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##20151104114700.0 |
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##MY-KlINT |
| 020 |
# |
# |
|a 9780061798610
|
| 039 |
# |
9 |
|y 201511041147
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b OTT
|
| 100 |
1 |
# |
|a Ott, Adrian C.
|
| 245 |
1 |
4 |
|a The 24-hour customer :
|b New rules for winning in a time-starved, always-connected economy /
|c Adrian C. Ott.
|
| 260 |
# |
# |
|a New York:
|b Harper collins Publisher,
|c 2010.
|
| 300 |
# |
# |
|a ix, 224pbill;
|c 24sm.
|
| 500 |
# |
# |
|a Includes bibliographic references and index
|
| 650 |
# |
0 |
|a cutomer services
|
| 650 |
# |
0 |
|a Tune management
|
| 999 |
|
|
|a 1111067571
|b BOOK
|c Main Non-Fiction
|e INTAN BK
|