APA (7th ed.) Citation

Aguilar, L., & Stokes, l. (1996). Multicultural customer service: Providing outstanding service across cultures (business skills express series.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Aguilar, Leslie, and linda Stokes. Multicultural Customer Service: Providing Outstanding Service Across Cultures. business skills express series. New York: McGraw-Hill, 1996.

MLA (8th ed.) Citation

Aguilar, Leslie, and linda Stokes. Multicultural Customer Service: Providing Outstanding Service Across Cultures. business skills express series. McGraw-Hill, 1996.