APA (7th ed.) Citation

Williams, D. S. (2014). Connected CRM: Implementing a data-driven, customer-centric business strategy. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Williams, David S. Connected CRM: Implementing a Data-driven, Customer-centric Business Strategy. New Jersey: John Wiley & Sons, 2014.

MLA (8th ed.) Citation

Williams, David S. Connected CRM: Implementing a Data-driven, Customer-centric Business Strategy. John Wiley & Sons, 2014.

Warning: These citations may not always be 100% accurate.