APA (7th ed.) Citation

CHRISTIAN GRONROOS & Series Editor jagdish N.Sheth, P. (2013). Legends in marketing: Volume 4, SERVICE QUALITY. SAGE Publications India Pvt Ltd.

Chicago Style (17th ed.) Citation

CHRISTIAN GRONROOS and Ph.D Series Editor jagdish N.Sheth. Legends in Marketing: Volume 4, SERVICE QUALITY. New Delhi, India: SAGE Publications India Pvt Ltd, 2013.

MLA (8th ed.) Citation

CHRISTIAN GRONROOS and Ph.D Series Editor jagdish N.Sheth. Legends in Marketing: Volume 4, SERVICE QUALITY. SAGE Publications India Pvt Ltd, 2013.

Warning: These citations may not always be 100% accurate.