Legends in marketing : Volume 4, SERVICE QUALITY /

Bibliographic Details
Main Author: CHRISTIAN GRONROOS
Other Authors: Series Editor jagdish N.Sheth, Ph.D
Format: Book
Published: New Delhi, India: SAGE Publications India Pvt Ltd, 2013.
Subjects:
Description
Item Description:Includes bibliographical references
Physical Description:xxv, 212p: ill; 24cm.
ISBN:9788132110026 (HB)