APA (7th ed.) Citation

Rao, A., & Chandra, S. (2012). The LITTLE Book of BIG Customer Satisfaction Measurement: Ajit Rao, Subhash Chandra. SAGE.

Chicago Style (17th ed.) Citation

Rao, Ajit, and Subhash Chandra. The LITTLE Book of BIG Customer Satisfaction Measurement: Ajit Rao, Subhash Chandra. India: SAGE, 2012.

MLA (8th ed.) Citation

Rao, Ajit, and Subhash Chandra. The LITTLE Book of BIG Customer Satisfaction Measurement: Ajit Rao, Subhash Chandra. SAGE, 2012.