Productivity and service quality : an essential reading for service providers /
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
Singapore:
Prentice Hall,
2002.
|
| Subjects: |
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| 039 | # | 9 | |y 201511041203 |z VLOAD |
| 090 | 0 | 0 | |a 658.812 |b HAN |
| 100 | 1 | # | |a Han, Flora |
| 245 | 1 | 0 | |a Productivity and service quality : |b an essential reading for service providers / |c by Flora Han and Debbie Leong. |
| 260 | # | # | |a Singapore: |b Prentice Hall, |c 2002. |
| 650 | # | 0 | |a Quality service |
| 650 | # | 0 | |a Customer services |
| 650 | # | 0 | |a Customer satisfaction |
| 700 | 0 | # | |a Leong, |h Debbie |