APA (7th ed.) Citation

Swets, P. W. (1983). The art of talking so that people will listen: Getting through to family, friends, and business associates. A Fireside Book.

Chicago Style (17th ed.) Citation

Swets, Paul W. The Art of Talking so That People Will Listen: Getting Through to Family, Friends, and Business Associates. New York: A Fireside Book, 1983.

MLA (8th ed.) Citation

Swets, Paul W. The Art of Talking so That People Will Listen: Getting Through to Family, Friends, and Business Associates. A Fireside Book, 1983.