Moments of truth /

Moments of truth /

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Bibliographic Details
Main Author: Carlzon, Jan
Format: Book
Published: New York: Harper Collins Publishers, 1987.
Subjects:
Airlines -- > Management -- > Sweden
Aeronautics, commercial -- > Management -- > Sweden
Scandinavian airlines system -- > Management
Description
Physical Description:xiii,135p.; 21cm.
ISBN:0060915803

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