Mengendali aduan pelanggan : mengubah cabaran kepada peluang /
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| Other Authors: | |
| Format: | Book |
| Published: |
London:
Prentice Hall,
2003.
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | ix,250p.: ill.; 21cm. |
| ISBN: | 9832473845 |