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|a 9832473845
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| 039 |
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|y 201511041205
|z VLOAD
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| 090 |
0 |
0 |
|a 648.834
|b DEN
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| 100 |
1 |
# |
|a Denham, Jennifer
|
| 245 |
1 |
0 |
|a Mengendali aduan pelanggan :
|b mengubah cabaran kepada peluang /
|c oleh Jennifer Denham.
|
| 260 |
# |
# |
|a London:
|b Prentice Hall,
|c 2003.
|
| 300 |
# |
# |
|a ix,250p.:
|b ill.;
|c 21cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
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| 650 |
# |
0 |
|a Consumer complaints
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| 650 |
# |
0 |
|a Consumer behavior
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| 650 |
# |
0 |
|a Customer relations
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| 700 |
0 |
# |
|a diterjemah oleh Mohd. Rizal Saidin
|