APA (7th ed.) Citation

Reichheld, F. F. (2001). Loyalty rules: How today's leader build lasting relationships. Harvard Business School Press.

Chicago Style (17th ed.) Citation

Reichheld, Fredrick F. Loyalty Rules: How Today's Leader Build Lasting Relationships. Boston, Mass: Harvard Business School Press, 2001.

MLA (8th ed.) Citation

Reichheld, Fredrick F. Loyalty Rules: How Today's Leader Build Lasting Relationships. Harvard Business School Press, 2001.