Pengurusan khidmat pelanggan : petua dan teknik /
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| Format: | Book |
| Published: |
Kuala Lumpur:
Utusan Publications & Distributors,
2001.
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| Series: | Siri motivasi dan kecemerlangan utusan
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| Subjects: |
| Physical Description: | xv,152p.: ill.; 22cm. |
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| ISBN: | 9676111422 |