APA (7th ed.) Citation

Barnes, J. G. Secrets of Customer Relationship Management: It's All About How You Make Them Feel.

Chicago Style (17th ed.) Citation

Barnes, James G. Secrets of Customer Relationship Management: It's All About How You Make Them Feel.

MLA (8th ed.) Citation

Barnes, James G. Secrets of Customer Relationship Management: It's All About How You Make Them Feel.

Warning: These citations may not always be 100% accurate.