APA (7th ed.) Citation

Goetsch, D. L., & Davis, S. B. (2003). Quality management: Introduction to total quality management for production, processing, and services. Prentice Hall.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Upper Saddle River, New Jersey: Prentice Hall, 2003.

MLA (8th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Prentice Hall, 2003.