APA (7th ed.) Citation

Kouzes, J. M., & Posner, B. Z. (2003). Encouraging the heart: A leader's guide to rewarding and recognizing others. Jossey-Bass.

Chicago Style (17th ed.) Citation

Kouzes, James M., and Barry Z. Posner. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. San Francisco: Jossey-Bass, 2003.

MLA (8th ed.) Citation

Kouzes, James M., and Barry Z. Posner. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others. Jossey-Bass, 2003.