APA (7th ed.) Citation

Carlaw, P. (1999). The big book of customer service training games: Quick, fun activities for training customer service reps, sales people, and anyone else who deals with customers. McGraw-Hill.

Chicago Style (17th ed.) Citation

Carlaw, Peggy. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Sales People, and Anyone Else Who Deals with Customers. New York: McGraw-Hill, 1999.

MLA (8th ed.) Citation

Carlaw, Peggy. The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Sales People, and Anyone Else Who Deals with Customers. McGraw-Hill, 1999.