BEST FACE FORWARD : Why Companies Must Improve Their Service Interfaces with Customers /

BEST FACE FORWARD : Why Companies Must Improve Their Service Interfaces with Customers /

Bibliographic Details
Main Author:	Rayport, Jeffrey F. (Author)
Other Authors:	Jaworski, Bernard J.
Format:	Book
Language:	English
Subjects:	Competition Service industries -- > Technological innovations -- > Management Customer services -- > Management

Similar Items

Competing in a service economy : how to create a competitive advantage through service development and innovation /
by: Gustafsson, Anders
Published: (2003)

Customer services for dummies /
by: Leland, Karen
Published: (2006)

SERVICE INNOVATION : HOW TO GO FROM CUSTOMER NEEDS TO BREAKTHROUGH SERVICES /
by: Bettencourt, Lance A

Service Innovation : How to Go From Customer Needs to Breakthrough Services /
by: Bettencourt, Lance
Published: (2010)

Innovation in the service economy : the new wealth of nations /
by: Gallouj, Faiz
Published: (2002)

The best service is no service : how to liberate your customers from customer service, keep them happy and control costs /
by: Price, Bill
Published: (2008)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

Mass customization : the new frontier in business competition /
by: Pine II, B. Joseph
Published: (1993)

Knowledge intensive business services : organizational forms and national institutions /
Published: (2006)

THE KEY To Great Leadership : Rediscovering the Principles of Outstanding Service : Lessons from the front lines of the world's best service companies / /
by: Burwash, Peter

The customer service solution : managing emotions, trust and control to win your customer's business /
by: Dasu, Sriram
Published: (2013)

Learning Practical FinTech from Successful Companies /? /
by: Kitao, Yoshitaka

The handbook of innovation and services : a multi-disciplinary perspective /
Published: (2010)

Creating a customer focused company : 25 proven customer service strategies /
by: LINTON, Ian
Published: (1994)

Innovations in Competitive Manufacturing /
by: Swamidass, Paul M.

Information systems and new applications in the service sector : models and methods /
by: Wang, John
Published: (2011)

Customer service best practices : case studies and strategies;
Published: (2004)

40 activiites for improving customer service /
by: LINTON, Ian
Published: (1996)

Outside innovation : how to barnes customers will co-design your company's future /
by: Seybold, Patricia B
Published: (2006)

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (2005)

The customer service activity book : 50 activities for inspiring exceptional service /
by: Doane, Darryl S.
Published: (1200)

Customer MANIA! : It's NEVER Too Late to Build a Customer-Focused Company /
by: Blanchard, Ken

Customer mania! : it's never too late to build a customer-focused company /
by: Blanchard, Kenneth H

Customer driven services management /
by: Balachandran, S.
Published: (2004)

Effective customer service : ten step for technical professions /
by: Goetsch, David L.
Published: (2004)

The Service edge : 101 companies that profit from customer care /
by: Zemke, Ron
Published: (1990)

empowered : unleash your employees, energize your customers, transform your business /
by: Bernoff, Josh

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Creating customer connections : how to make customer service a profit center for yout company /
by: BURKE, Jack
Published: (1997)

Total customer satisfaction : lessons from 50 European Companies with top quality customer /
by: HOROVITZ, Jacques
Published: (1992)

DIGITAL CRM : Customer Relationship Management : WINNING IN THE AGE OF SAVVY CUSTOMERS / /
by: Condecido, Danny

The discipline of market leaders : choose your customer, narrow your focus, dominate your market /
by: Treacy, Michael
Published: (1995)

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
by: Bacal, Robert
Published: (2011)

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
by: Bacal, Robert
Published: (2011)

Exceptional customer service /
by: Ford Lisa
Published: (2001)

The customer service workbook /
by: Lake, Neville
Published: (2002)

The customer service planner /
by: Christopher, Martin
Published: (1992)

Incredible customer service /
by: FREEMANTLE, David
Published: (1993)

The world of customer services /
by: Gibson- ogers, Pattie
Published: (2012)