|
|
|
|
| LEADER |
00604cam a2200193 7i4500 |
| 001 |
0000018060 |
| 005 |
20151104090000.0 |
| 005 |
##20151104121300.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 0471237744
|
| 039 |
# |
9 |
|y 201511041213
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b SCH
|
| 100 |
1 |
# |
|a Schmitt, Bernd H
|
| 245 |
1 |
0 |
|a Customer experience management :
|b a revolutionary approach to connecting with your customers /
|c by Bernd H Schmitt.
|
| 260 |
# |
# |
|a New Jersey:
|b John Wiley & Sons,Inc,
|c 2003.
|
| 300 |
# |
# |
|a xiv,242p.:
|b ill.;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Relationship marketing
|
| 650 |
# |
0 |
|a Customer relations
|