Customer experience management : a revolutionary approach to connecting with your customers /

Customer experience management : a revolutionary approach to connecting with your customers /

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Bibliographic Details
Main Author:	Schmitt, Bernd H
Format:	Book
Published:	New Jersey: John Wiley & Sons,Inc, 2003.
Subjects:	Relationship marketing Customer relations

Customer experience management : a revolutionary approach to connecting with your customers /

Customer experience management : a revolutionary approach to connecting with your customers /

by Schmitt, Bernd H.
Published 2003