APA (7th ed.) Citation

Cava, R. (2004). Dealing with difficult people: How to deal with nasty customers, demanding bosses and annoying co-workers. Firefly Books (U.S) Inc.

Chicago Style (17th ed.) Citation

Cava, Roberta. Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers. New York: Firefly Books (U.S) Inc, 2004.

MLA (8th ed.) Citation

Cava, Roberta. Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers. Firefly Books (U.S) Inc, 2004.