Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers /
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| Format: | Book |
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New York:
Firefly Books (U.S) Inc,
2004.
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | viii,224p.; 23cm. |
| ISBN: | 9781552979273 155297927X |