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00725cam a2200217 7i4500 |
| 001 |
0000018406 |
| 005 |
20151104090000.0 |
| 005 |
##20151104121600.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781552979273
|
| 020 |
# |
# |
|a 155297927X
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| 039 |
# |
9 |
|y 201511041216
|z VLOAD
|
| 090 |
0 |
0 |
|a 158.26
|b CAV
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| 100 |
1 |
# |
|a Cava, Roberta
|
| 245 |
1 |
0 |
|a Dealing with difficult people :
|b how to deal with nasty customers, demanding bosses and annoying co-workers /
|c by Roberta Cava.
|
| 260 |
# |
# |
|a New York:
|b Firefly Books (U.S) Inc,
|c 2004.
|
| 300 |
# |
# |
|a viii,224p.;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
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| 650 |
# |
0 |
|a Interpersonal communication
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| 650 |
# |
0 |
|a Work --
|x Psychological aspects
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| 650 |
# |
0 |
|a Interpersonal conflict
|