Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers /

Dealing with difficult people : how to deal with nasty customers, demanding bosses and annoying co-workers /

Bibliographic Details
Main Author: Cava, Roberta
Format: Book
Published: New York: Firefly Books (U.S) Inc, 2004.
Subjects:
Interpersonal communication
Work -- > Psychological aspects
Interpersonal conflict

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