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| LEADER |
00621cam a2200181 7i4500 |
| 001 |
0000018540 |
| 005 |
20151104090000.0 |
| 005 |
##20151104121700.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781419596094
|
| 039 |
# |
9 |
|y 201511041217
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.8
|b SEL
|
| 100 |
1 |
# |
|a Seldman, Marty, Dr
|
| 245 |
1 |
0 |
|a Customer tells :
|b delivering world class customer service by reading your customers sign and signals /
|c by Marty Seldman, John Futterknecht and Benjamin S. Sorensen.
|
| 260 |
# |
# |
|a New York:
|b Kaplan Publishing,
|c 2007.
|
| 300 |
# |
# |
|a xx,265p.;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical references
|
| 650 |
# |
0 |
|a Customer service
|