Keeping score : using the right metrics to drive world - class performance /

Keeping score : using the right metrics to drive world - class performance /

Bibliographic Details
Main Author: Brown, Mark Graham
Format: Book
Published: New York: Productity Press, 1996.
Subjects:
Job satisfaction -- > Evaluation
Industrial efficiency -- > Evaluation
Organizational effectiveness -- > Evaluation
Customer services -- > Evaluation
Description
Item Description:Includes bibliographical references and index
Physical Description:xv,199p.; 23cm.
ISBN:9781563273551

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