Keeping score : using the right metrics to drive world - class performance /

Keeping score : using the right metrics to drive world - class performance /

Bibliographic Details
Main Author: Brown, Mark Graham
Format: Book
Published: New York: Productity Press, 1996.
Subjects:
Job satisfaction -- > Evaluation
Industrial efficiency -- > Evaluation
Organizational effectiveness -- > Evaluation
Customer services -- > Evaluation
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100 1 # |a Brown, Mark Graham 
245 1 0 |a Keeping score :   |b using the right metrics to drive world - class performance /   |c by Mark Graham Brown. 
260 # # |a New York:   |b Productity Press,   |c 1996. 
300 # # |a xv,199p.;   |c 23cm. 
500 # # |a Includes bibliographical references and index 
650 # 0 |a Job satisfaction --   |x Evaluation  
650 # 0 |a Industrial efficiency --   |x Evaluation  
650 # 0 |a Organizational effectiveness --   |x Evaluation  
650 # 0 |a Customer services --   |x Evaluation  

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