APA (7th ed.) Citation

Goulston, M., & Ferrazzi. (2010). Just listen: Discover the secret to getting through to absolutely anyone. American Management Association.

Chicago Style (17th ed.) Citation

Goulston, Mark, and Ferrazzi. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. New York: American Management Association, 2010.

MLA (8th ed.) Citation

Goulston, Mark, and Ferrazzi. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. American Management Association, 2010.

Warning: These citations may not always be 100% accurate.