APA (7th ed.) Citation

Ahoy, C. K. (2009). Customer - driven operations management: Aligning quality tools and business processes for customer excellence. McGraw-Hill.

Chicago Style (17th ed.) Citation

Ahoy, Christopher K. Customer - Driven Operations Management: Aligning Quality Tools and Business Processes for Customer Excellence. New York: McGraw-Hill, 2009.

MLA (8th ed.) Citation

Ahoy, Christopher K. Customer - Driven Operations Management: Aligning Quality Tools and Business Processes for Customer Excellence. McGraw-Hill, 2009.