APA (7th ed.) Citation

Performance research associates, I. (2012). Delivering kock your socks off service (5th updated and rev. ed.). American Management Association.

Chicago Style (17th ed.) Citation

Performance research associates, Inc. Delivering Kock Your Socks off Service. 5th updated and rev. ed. New York: American Management Association, 2012.

MLA (8th ed.) Citation

Performance research associates, Inc. Delivering Kock Your Socks off Service. 5th updated and rev. ed. American Management Association, 2012.