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| LEADER |
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| 001 |
0000019836 |
| 005 |
20151104090000.0 |
| 005 |
##20151104122700.0 |
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##MY-KlINT |
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# |
# |
|a 9780814417553
|
| 039 |
# |
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|y 201511041227
|z VLOAD
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| 090 |
0 |
0 |
|a 658.8
|b PER
|
| 100 |
1 |
# |
|a Performance research associates, Inc
|
| 245 |
1 |
0 |
|a Delivering kock your socks off service /
|c Performance Research Associates.
|
| 250 |
# |
# |
|a 5th updated and rev. ed..
|
| 260 |
# |
# |
|a New York:
|b American Management Association,
|c 2012.
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| 300 |
# |
# |
|a xiii,226p.;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
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| 650 |
# |
0 |
|a Customer services
|