Streamlined process improvement : the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits /
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| Format: | Book |
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New York:
McGraw-Hill,
2012.
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| Physical Description: | x, 412 p.: ill.; 24cm. |
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| Bibliography: | Includes bibliographical references (p. 391-393) and index. |
| ISBN: | 9780071768634 (alk. paper) 0071768637 (alk. paper) |