APA (7th ed.) Citation

Patterson, K., Switzler, A., Grenny, J., & McMillan, R. (2012). Crucial Conversations: Tools for Talking When Stakes Are High (Second Edition.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Patterson, Kerry, Al Switzler, Joseph Grenny, and Ron McMillan. Crucial Conversations: Tools for Talking When Stakes Are High. Second Edition. New York: McGraw-Hill, 2012.

MLA (8th ed.) Citation

Patterson, Kerry, et al. Crucial Conversations: Tools for Talking When Stakes Are High. Second Edition. McGraw-Hill, 2012.