Customer service management training 101 : quick and easy techniques that get great results /
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| Format: | Book |
| Published: |
New York:
American Management Association,
2012.
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| Edition: | 1st ed.. |
| Subjects: |
| Item Description: | Includes index |
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| Physical Description: | ix,214p.; 24cm. |
| ISBN: | 9780814417157 |