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|a 9780814417157
|
| 039 |
# |
9 |
|y 201511041231
|z VLOAD
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| 090 |
0 |
0 |
|a 658.3
|b EVE
|
| 100 |
1 |
# |
|a Evenson, Renee,
|d 1951-
|
| 245 |
1 |
0 |
|a Customer service management training 101 :
|b quick and easy techniques that get great results /
|c Renee Evenson.
|
| 250 |
# |
# |
|a 1st ed..
|
| 260 |
# |
# |
|a New York:
|b American Management Association,
|c 2012.
|
| 300 |
# |
# |
|a ix,214p.;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer services --
|x Management
|
| 650 |
# |
0 |
|a Executives --
|x Training of
|
| 650 |
# |
0 |
|a Communication in management
|
| 650 |
# |
0 |
|a Time management
|
| 650 |
# |
0 |
|a Leadership
|