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20200724090000.0 |
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##MY-KlINT |
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200115t20122012nyu e 001 0 eng d |
| 020 |
# |
# |
|a 9780071315920
|
| 039 |
# |
9 |
|a 202007241527
|b Zuraidah
|y 201511041231
|z VLOAD
|
| 040 |
# |
# |
|a INTS
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b LUC
|
| 100 |
1 |
# |
|a Lucas, Robert W.
|e author
|
| 245 |
1 |
0 |
|a Customer service :
|b skills for success /
|c Robert W Lucas.
|
| 250 |
# |
# |
|a 5th ed..
|
| 264 |
# |
0 |
|c ♭2012
|
| 264 |
# |
0 |
|a New York, NY
|b McGraw-Hill
|c [2012]
|
| 300 |
# |
# |
|a xix, 394 pages ; 24cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 504 |
# |
# |
|a Includes bibliographical references (pages 387) and index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services
|