Patterson, K., Maxfield, D., Grenny, J., Al Switzler, & McMillan, R. (2013). Crucial accountability: Tools for resolving violated expectations, broken commitments, and bad behavior. McGraw-Hill.
Chicago Style (17th ed.) CitationPatterson, Kerry, David Maxfield, Joseph Grenny, Al Switzler, and Ron McMillan. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. New York: McGraw-Hill, 2013.
MLA (8th ed.) CitationPatterson, Kerry, et al. Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior. McGraw-Hill, 2013.
Warning: These citations may not always be 100% accurate.