APA (7th ed.) Citation

Gerson, R. F. (1992). Beyond customer service: Keeping customer for life. Crisp Publications.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Beyond Customer Service: Keeping Customer for Life. Los Altos, Calif.: Crisp Publications, 1992.

MLA (8th ed.) Citation

Gerson, Richard F. Beyond Customer Service: Keeping Customer for Life. Crisp Publications, 1992.

Warning: These citations may not always be 100% accurate.