Beyond customer service : keeping customer for life /

Bibliographic Details
Main Author: Gerson, Richard F.
Format: Book
Published: Los Altos, Calif.: Crisp Publications, c1992.
Series:The Fifty-Minute series
Subjects:
Description
Item Description:Effective programs for retaining your customer-cover
Physical Description:88 p: ill; 26cm.
ISBN:1560521155