APA (7th ed.) Citation

Sterne, J. Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive (Second Edition.).

Chicago Style (17th ed.) Citation

Sterne, Jim. Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive. Second Edition.

MLA (8th ed.) Citation

Sterne, Jim. Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive. Second Edition.

Warning: These citations may not always be 100% accurate.