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|a 9780471382584
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|a 202007201535
|b Amir
|c 202007171114
|d rozila
|y 201511041237
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# |
# |
|a ELMU
|
| 082 |
0 |
0 |
|a 658.81202854678
|
| 090 |
0 |
0 |
|a 658.81202854678
|b STE
|
| 100 |
1 |
# |
|a Sterne, Jim,
|d 1955-
|
| 245 |
1 |
0 |
|a Customer Service on the Internet :
|b Building Relationships, Increasing Loyalty, and Staying Competitive /
|c Jim Sterne.
|
| 250 |
# |
# |
|a Second Edition.
|
| 264 |
# |
0 |
|c ♭2000
|
| 264 |
# |
0 |
|a NEW YORK
|b John Wiley & Sons, Inc
|c [2000]
|
| 300 |
# |
# |
|a xvi, 351 pages:
|b illustrations;
|c 23cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Internet
|
| 650 |
# |
0 |
|a Internet marketing
|
| 650 |
# |
0 |
|a Customer services --
|x Communication systems
|