Dealing with Difficult People : How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers /

Bibliographic Details
Main Author: Cava, Raoberta (Author)
Format: Book
Language:English
Subjects:
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020 # # |a 9781552630778  
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040 # # |a ELMU 
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090 0 0 |a 158.26   |b CAV 
100 1 # |a Cava, Raoberta   |e author 
245 1 0 |a Dealing with Difficult People :   |b How to Deal with Nasty Customers, Demanding Bosses and Annoying Co-workers /   |c ROBERTA CAVA. 
264 # 0 |a Canada  |b KEY PORTER BOOKS  |c [1999] 
264 # 0 |c ♭1999 
300 # # |a viii, 223 pages;   |c 23cm. 
336 # # |a text  |2 rdacontent 
337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
500 # # |a Includes index 
504 # # |a Bibliography: page 217 
583 # # |a LULUS 
650 # 0 |a Interpersonal communication  
650 # 0 |a Work --   |x Psychological aspects  
650 # 0 |a Interpersonal conflict