Pelanggan adalah raja : satu panduan practical bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /

Pelanggan adalah raja : satu panduan practical bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /

Bibliographic Details
Main Author:	Tschohl, John
Format:	Book
Published:	Kuala Lumpur: Golden Books Centre, 1998.
Subjects:	Consumer satisfaction Customer service

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