APA (7th ed.) Citation

Patrick, L. K. C. (2000). Strategic customer management: Enhancing customer retention and service recovery. BusinesscrA F T Consulyancy.

Chicago Style (17th ed.) Citation

Patrick, Low Kim Cheng. Strategic Customer Management: Enhancing Customer Retention and Service Recovery. Singapore: BusinesscrA F T Consulyancy, 2000.

MLA (8th ed.) Citation

Patrick, Low Kim Cheng. Strategic Customer Management: Enhancing Customer Retention and Service Recovery. BusinesscrA F T Consulyancy, 2000.