Strategic customer management : enhancing customer retention and service recovery /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Singapore:
BusinesscrA F T Consulyancy,
2000.
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| Subjects: |
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| 039 | # | 9 | |y 201511041241 |z VLOAD |
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| 100 | 1 | # | |a Patrick, Low Kim Cheng |
| 245 | 1 | 0 | |a Strategic customer management : |b enhancing customer retention and service recovery / |c Patrick Low Kim Cheng. |
| 260 | # | # | |a Singapore: |b BusinesscrA F T Consulyancy, |c 2000. |
| 300 | # | # | |a 150 p.. |
| 650 | # | 0 | |a Customer relations |